FAQ - Quay Naturals

FAQs

Question: Are your products non-GMO and gluten free?

Yes. All our products are non-GMO and gluten-free. We work with the industry standard to ensure all our products are non-GMO, and gluten free. Our facility is a gluten free facility. Each batch of product is tested to the highest industry standard to re-assure our customers.

Question: Where are the products packed?

All our products are 100% packed in Northern California, United States

Question: How do I place an order?

Buy on our website at http://www.quaynaturals.com, visit our Amazon store @quaynaturals and our Walmart market place @quaynaturals . We are also working on getting into local brick & mortar stores across the United States. If we are not in your local store and you would like us to be in your local store, please email us cs@quaynaturals.com

Question: Shipping is how much? and how long does it take?

Shipping costs is based on weight and shipping address. We do have free shipping for orders $60+

Question: How long does it take to receive an order?

It takes 3 – 5 business days for most deliveries. We ship orders same day unless placed after business hours which we ship next business day. We try to deliver to most locations within the contiguous US from 1-5 days. If you would like to discuss your unique situation, you can reach us at cs@quaynaturals.com.

Question: Secure Ordering & Payment Options

Our payment partners ensure your payment methods are secure. We use third parties such as stripe and PayPal to ensure reliability and security. Your information is not handled by us and as such is not shared or stored.

Question: Returns & Refunds

As our product is delicate, we strive to provide the best quality and service to our customers. Our refund policy can be found here: Refund

Question: Looking for Distributors?

Yes, we are. Please reach out to us at cs@quaynaturals.com for more information.

Question: Do we offer wholesale?

Yes, we do. Our wholesale page can be found here: Wholesale. Our wholesale prices are even more competitive.

Question: Do we offer case-packs?

Yes, we do. Please reach out to us at cs@quaynaturals.com for more information.

Question: Do we offer co-packing?

Yes, we do. We offer co-packing services to customers who are need of them. You can reach us at cs@quaynaturals.com

Question: More Questions?

Yes, please. Email us at cs@quaynaturals.com. We will be glad you did.

FAQs

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