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1. Introduction

These Terms and Conditions (“Terms”, “Terms of Service”, “Code of Conduct”) govern all use of Quay Naturals, our online and e-commerce services providing website and platform (collectively called “website”). Through our website, we are offering easy access and a hassle-free shopping experience in gluten-free flours, food items and products (“products”).

We have drafted rules, terms and conditions and these terms will apply to any content on this website and the services available through this website. All the terms on and through our website such as “we”, “us” and “our” refer to the content and services available on or through our website https://quaynaturals.com/. The information is available on this website to you (“user”, “buyer”, “client” “customer”, “visitor”) through these Terms and conditioned on your acceptance of the terms, the policies, and everything else posted on our website. By using our services, reading any content on our website, or purchasing any product through any of the links provided on our website, you have engaged in our service and you confirm to be bound by the terms and rules stated herein.

These Terms (including our Disclaimer) should be read together with our Privacy Policy and together these documents create an agreement between you and our website and by using any service of our website you a user, client and customer of the website are considered to be in consent of our agreement. You should not use our website or its services if you are not consenting to any part of our services.

2. Requirements

  • You must be at least 13 years old or above to use any of our services.
  • You must agree to let us collect the data you are willingly going to provide us.
  • You must not be otherwise barred or restricted by any law from signing the legal documents and/or agreements.
  • You must be a resident of the geographic location where we are providing our e-commerce services and delivering the products. 

3. Intellectual Property

Apart from the third parties images, links and stock images including brand images of products, packages, models, stock images and other e-commerce-related content, all content on the Quay Naturals’  website including intellectual property such as the graphics, images, source code, logos, texts, words, designs, videos, layout, materials and information related to the website, data, databases, and all other information and intellectual property accessible on or through our website is the property (through IP laws or licenses) of Quay Naturals are protected by United States and International copyright and intellectual property laws.

All the third-party services and links available through our website are only for the purpose of providing our services and such services, listings and links are protected under the laws of the third-party services partners.

4. Data collection through privacy policy

We have drafted a Privacy Policy declaring the process through which users’ information is collected. Please make sure to review our Privacy Policy in detail in order to know about the ways that we use and implement in order to collect your data.

5. Payment Policy on our website

The Payment Policy is applicable for the purchase of products available on our website. This Policy has been compiled in accordance with the rules and regulations. The payment is made according to the prices of the products. We are using credit and debit cards as well as online cash apps as our payment gateways. We reserve the right to determine the additional payment gateways for the purpose of providing our services.

5.1 Cancellations And Limitations

We have a right to cancel or limit the quantity of any order for the reasons given below.

  • Limited stock on our products.
  • Mistakes in the description, price, or specification of the product.
  • Disruptions due to emergencies, natural disasters, lockdowns, etc.
  • If payment details are found to be stolen, false, or illegal.
  • Illegal or suspicious account activity.

5.2 Order Cancellation And Modification By The User

All orders can be canceled before delivery. We can only cancel or change your order if it is not yet delivered. Unfortunately, we will be unable to do anything if the order has already been ready or has been prepared and processed.

6. Prohibition on Users/Buyers/ Customers of Our Website in relation to using our services

We expect that users of this website will obey all rules and terms. Through our website, we are authorized to restrict, revoke or ban users’ access to this website if users aren’t obeying any rules.

Users are prohibited to do the following:

  • Engage in illegal activity using our website.
  • Users are prohibited to duplicate, copy, reproduce and/or resell any portion of our website unless otherwise permitted by the owners of this website. 
  • As a user, you are prohibited from transmitting or sending any material that breaches any applicable law or any of our website’s terms or conditions.  
  • Conduct any sort of data mining with or without the aid of any additional software or via any other practice.
  • Submit texts, messages or any type of content that is considered as fraudulent, fictitious, misleading or false.

7. Disclaimer

The content, facts and information contained on our website are for general guidance and informational purposes for the users and must not be taken as a substitute for professional advice. We have only made the website available for this purpose. The data collection is only to provide our services and we have drafted a privacy policy to be in compliance with the data collection practices. Other data collected through any third-parties’ platforms, websites and applications will be stored on that application.

8. Risk Disclaimer

You agree that you are using your own judgment in using the information provided on and through our website especially before providing any data or using our website in any way. It shall be your own personal responsibility to discern the risks of using our website’s articles, suggestions, link descriptions, content, links, and services.

Our website will not be held accountable for the personal actions or choices that you make before, during, or after any of the services related to our website. The mentioning of any product, suggestion, or recommendation should be taken at the personal risk of the user who is going to use our products without any liability on our part.

You accept full liability and consequences for your use, or non-use, of any suggestion, recommendation, or treatment information provided through our website or by us through any means whatsoever. Your reliance and acceptance of any information will be upon you and you hereby absolve us of any damage or liability that may have been incurred due to your use or non-use of the information provided through our website.

9. Products allergen disclaimer

The information about our product is available on our website as well as on our products’ packaging and although we only sell gluten-free products, there can be certain risks involved when certain ingredients get mixed, they may create some kind of cross-reaction which may cause allergy among some people.

There may be products that may contain ingredients that may cause adverse reactions in people with sensitive stomachs. The flours we sell may also contain ingredients that can cause allergic reactions in people who are sensitive to latex. In addition, the allergic reaction may be caused in some people due to cross-contamination from allergen-causing products.

The buyers and customers of our products understand and consent that there may be ingredients in the foods which may contain certain allergens and the readers and purchasers hereby disclaimer the owners of Quay Naturals from all liabilities related to allergic and cross-food reactions.

10. Products accuracy disclaimer

We have made every effort to display as accurately as possible the colors and images of our items and products that appear on our website. We cannot guarantee that your devices’ (computer, cellphone, tablet) display of any color with regard to the actual color of the products available on our website will be accurate. We reserve the right but are not obligated to limit the sales of our products or services to any person, geographic region, or state jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on Quay Naturals’ website is void where prohibited.

11. Indemnification

Users, visitors, buyers and anyone who uses or have used our services in any way agree to defend, indemnify, and hold harmless, everyone related to Quay Naturals’ website, the owners and/or  CEO, team and staff members, affiliates, and anyone who may be associated with us from and against all claims and expenses, including attorneys’ fees, arising out any reason whatsoever and howsoever.

12. Inaccuracies & mistakes disclaimer

The information on our website and content therein, e-mails, featured articles, reviews, services, and documents have been made available and published after thorough research, however, this information may inadvertently contain inaccuracies or typographical errors. We are not responsible for the views, opinions, or accuracy of facts referenced on our website, written content, articles, reviews and services.

The general nature of research is that it is always changing and improving; therefore, we cannot predict the future and cannot be held liable for the inaccuracy that may happen in the future due to some advanced research. Every country, state and dominion has a different set of rules and regulations and these rules and regulations have different effects on each individual, entity, or company, therefore, we can only describe our experiences as travelers and cannot be held liable for the experiences of others. As a result, it is recommended that you should do your own research before committing to any plan.

13. Third-Party links

References or links in our website, content, articles and services to any other individual’s, business, or entity’s information, opinions, advice, package, plan, services or products do not constitute our formal endorsement unless we have expressly stated that. We are merely sharing information as per our commitment to our affiliate program participation. We are not responsible for the website content, content, e-mails, videos, social media, programs, products, and/or services of any off-site web pages, companies or persons linked or referenced in our website, videos, and services. 

We also do not make any representations or warranties about any other website or material that any user or visitor of our website may access through the links or other references on this website. The presence of links to other websites, links, or materials does not imply that we endorse or accept responsibility for the content or use of such sites or materials.

14. Waiver of liability

The users, customers and visitors of our website hereby waive, release, and forever discharges any and all claims for direct, indirect, consequential, incidental, contractual, compensatory, tort-based, punitive, or any other damages of any sort arising from any cause or basis whatsoever including but not limited to personal injury or property damage which the buyer or buyer’s heirs, next of kin, executors, assigns, parents, personal representatives, or estate may have or which may hereafter accrue as a result of participation in any activity related to our website.

15. Release of claims

The users of our website shall indemnify, defend, hold harmless, protect and defend the owner, team and staff members, contractor, affiliate, or anyone associated with Quay Naturals from and against any and all liabilities, claims, damages, losses, demands, lawsuits, costs, and expenses, including attorney fees, arising out of or resulting from any cause of action for any reason whatsoever including but not limited to the negligence or misconduct in connection with participation in any activity related to installation, removal or usage of our website.

If any such legal claim, demand, or lawsuit arises or be asserted in any way whatsoever related thereto, whether arising under the laws of the United States, any other country, or under any theory of law or equity, the users will indemnify, hold harmless and defend the owner, affiliate or anyone associated with our website from any and all costs, expenses, or liability including but not limited to the cost of any settlement or judgment made or rendered against the owner, affiliate or anyone associated with our website.

16. Changes

These terms, rules, and conditions, can be changed at any time or we may at our sole discretion modify or replace any statement of these terms. If you continue to use or access this website and its services after the changes, updates or modifications then it shall be considered your consent to those changes, updates or modifications. Therefore, make sure to check our documents periodically for the updates and changes herein.

17. Contact

If you have any questions or comments, make sure to contact us through the following e-mail: cs@quaynaturals.com.

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