Shipping & returns

Last updated: November 8, 2026

Where we ship

We ship to all 50 U.S. states, Washington D.C., Puerto Rico, U.S. territories and APO/FPO/DPO military addresses. We also ship to select countries outside the U.S. If your country is available, you'll see it at checkout.

Shipping rates (U.S.)

When your order ships

We pack and ship orders Monday to Friday, except holidays. Most orders leave us within 1 to 2 business days. As soon as yours ships, we'll email you a tracking number. Delivery time depends on the shipping method and where you live, and the estimate is shown at checkout. During busy holiday weeks, please allow an extra day or two.

Subscriptions

Subscription orders ship automatically on the schedule you chose. You can change, skip or cancel a delivery any time from your account before your next order date.

International orders

Shipping rates for international orders are calculated at checkout. Import duties, taxes and customs fees are not included in our prices and are the customer's responsibility. Some countries restrict imported food; if customs holds, refuses or returns a package, we can't refund the shipping cost.

Address changes

Please double-check your shipping address at checkout. If you need to change it, email us right away at cs@quaynaturals.com. We can update it as long as the order hasn't shipped.

Delays, lost and stolen packages

Weather, carrier issues and other events outside our control can slow deliveries down. An order counts as delivered once the carrier marks it delivered. If your tracking says delivered but you can't find the package, check with neighbors and your local post office, then email us within 7 days and we'll help you file a claim with the carrier.

Questions?

Email cs@quaynaturals.com. We reply Monday to Friday, 9 to 5 Pacific.

Last updated: November 8, 2026

Food can't be returned

To keep every bag safe for people with celiac disease and food allergies, we can't accept returns or exchanges of food once it has left our facility, whether it's opened or not.

If something is wrong with your order

If an item arrives damaged, leaking, or past its best-by date, or if you received the wrong item or something is missing, we'll make it right. Email cs@quaynaturals.com within 7 days of delivery with:

• your order number
• a photo of the item and the shipping box
• a short note about what happened

We'll send a replacement at no cost to you. If the item is out of stock, we'll refund it instead. You don't need to send anything back.

Canceling an order

You can cancel for a full refund any time before your order ships. Email us as soon as possible; once a package is on its way, we can't cancel it.

Subscriptions

You can cancel a subscription any time from your account. Cancel before your next order date to avoid being charged for that delivery.

How refunds work

Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days to show up. Original shipping charges are refunded only if the whole order was our mistake.

Orders from other stores

If you bought Quay on Amazon, Walmart or in a store, that retailer's return policy applies. Contact them first, and email us if you need help.