Terms of service

1. Introduction

These Terms of Service govern your use of the Quay Naturals website and e commerce services. By accessing our site or purchasing products, you agree to be bound by these Terms as well as our Privacy Policy, Refund Policy, and Shipping Policy.

Throughout these Terms, “we”, “us”, and “our” refer to Quay Naturals. “You” refers to the user, visitor, or customer. If you do not agree to these Terms, you should not use our website or services.

2. Requirements

To use our website, you confirm that:

  • You are at least 13 years old.

  • You consent to our data practices as outlined in our Privacy Policy.

  • You are legally permitted to enter agreements and make purchases.

  • You reside in an area where we offer shipping.

3. Intellectual Property

All content on the Quay Naturals website including text, graphics, images, videos, design, data, and code is the property of Quay Naturals and protected by U S and international copyright laws.
You may not copy, reproduce, or use any website content without written permission.

4. Data Collection

Our Privacy Policy explains how your personal information is collected and used. By using our site, you agree to those practices.

5. Payment Policy

Purchases must be paid at the prices shown on our site. We accept credit cards, debit cards, and select online payment services. We may update payment methods at any time.

5.1 Cancellations and Limitations

We may cancel or limit an order due to:

  • Limited stock

  • Incorrect product information

  • Emergency disruptions

  • Suspicious or fraudulent activity

  • Invalid payment details

5.2 User Order Changes

You may modify or cancel an order only if it has not yet been prepared or shipped.

6. Prohibited Use

Users may not:

  • Use the website for illegal activities

  • Copy or resell any part of the site

  • Submit false, misleading, or harmful information

  • Mine or scrape data

  • Upload content that violates laws or these Terms

We may restrict or block access for violations.

7. General Disclaimer

Information on the website is for general guidance only and should not replace professional advice. We do not guarantee accuracy or completeness and are not responsible for decisions made based on site content.

8. Risk Disclaimer

Your use of the website and products is at your own risk. You are responsible for evaluating any information or recommendations. We are not liable for any decisions or actions taken based on our content or services.

9. Allergen Disclaimer

Although our products are gluten free, ingredients may cause allergies depending on individual sensitivities. Cross reactions or cross contamination may occur.

By purchasing from us, you acknowledge these risks and release Quay Naturals from liability related to allergic reactions.

10. Product Accuracy

We strive to display products accurately, but colors and images may vary by device. Product descriptions, pricing, and availability may change at any time. We reserve the right to limit or discontinue products.

11. Indemnification

You agree to indemnify and hold harmless Quay Naturals and its team from any claims or expenses arising from your use of the website or violation of these Terms.

12. Inaccuracies and Errors

Site content may contain unintentional errors or outdated information. Research and regulations evolve, and we are not responsible for inaccuracies. Users should verify information before relying on it.

13. Third Party Links

Our site may include links to third party websites. These links do not imply endorsement. We are not responsible for the content or actions of third party sites.

14. Waiver of Liability

By using our website and products, you release Quay Naturals from all claims and damages including direct, indirect, incidental, or consequential losses.

15. Release of Claims

You agree to indemnify and defend Quay Naturals and affiliates against any claims arising from your use of our website, products, or services.

16. Changes to Terms

We may modify these Terms at any time. Continued use of the website after changes means you accept those updates. Review the Terms periodically.

17. Contact

For any questions about these Terms, email us at cs@quaynaturals.com