FAQs
Questions, answered.
Baking tips, ingredients, orders and wholesale. Can't find it? Ask us.
Baking with Quay
Can I swap your All-Purpose Flour for regular flour?
Yes. Use it cup for cup in most recipes, like cookies, cakes, muffins, pancakes and quick breads. It already contains xanthan gum, so you don't need to add a binder.
Do I need xanthan gum with your single flours?
Usually, for breads and cakes. Single flours like rice, sorghum or tapioca don't have the stretch that gluten gives, so most recipes add a binder such as our Xanthan Gum. If you'd rather skip it, use our All-Purpose Flour, which has it built in.
What do I add to the baking mixes?
Everything you need to add is listed on the back of each bag, along with the directions. Most of it is already in your fridge or pantry.
How much Egg Replacer equals one egg?
Follow the ratio on the bag. One bag of Vegan Egg Replacer replaces up to 28 eggs.
How should I store your flours and powders?
Keep them sealed in a cool, dry place. Fruit powders pick up moisture from the air, so close the pouch tightly after each use to stop clumping.
Where can I find recipes?
We share tested recipes from our kitchen and community on our recipe page, and each product page shows recipes that use it.
Ingredients & diets
Are your products gluten-free?
Yes. Every product we sell is gluten-free and non-GMO.
Are all your products organic?
Many of them are. Look for “Organic” in the product name and the USDA Organic seal on the product page and bag. Our baking mixes are made with organic ingredients.
What if I have a food allergy?
Full ingredients are on every product page and bag, so please check before you order. Our Blanched Almond Flour is made from almonds. Tigernuts are small tubers, not nuts. If you have questions about a specific allergy, contact us before ordering.
Where are your products packed?
All our products are packed in Northern California, USA.
Orders & shipping
How much is shipping?
Shipping is based on your order's weight and address, and orders of $35 or more ship free.
How long will my order take to arrive?
Most orders arrive in 3–5 business days within the contiguous US. Orders placed during business hours usually ship the same day; later orders ship the next business day.
How do I track my order?
You'll get a shipping confirmation email with a tracking link. You can also see your orders in your account.
My order arrived damaged or wrong. What do I do?
Sorry about that. Contact us with your order number and a photo, and we'll make it right. You can read the details in our refund policy.
Can I buy Quay on Amazon or Walmart?
Yes, we're on both. You'll find every product and size right here on quaynaturals.com.
Subscriptions
How does Subscribe & save work?
On eligible products, choose Subscribe & save to get 5% off and have it delivered every 30 or 60 days. You can manage your subscription from your account.
Stores & wholesale
Can I find Quay in stores?
Yes. See the stores that carry us on our Find Us page. If we're not in your local store yet, you can ask them to carry us right from that page.
Do you sell wholesale?
Yes. We sell bulk bags and pallets to bakeries, cafés and food makers, and retail cases to stores. See our wholesale page or email wholesale@quaynaturals.com.
Are you looking for distributors?
Yes. Reach out to wholesale@quaynaturals.com to start the conversation.
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Gluten-Free All-Purpose FlourSwaps 1:1 for regular flour